Returns & Refund Policy

Last Updated: July 2, 2026

At Auviqo, customer satisfaction is our priority. We carefully work with trusted suppliers to provide quality products and a reliable shopping experience. If you are not completely satisfied with your purchase, we're here to help.

Please read this Returns & Refund Policy carefully before requesting a return or refund.

1. Return Eligibility

You may request a return within 30 calendar days after receiving your order.

To be eligible for a return, the item must:

Be unused, unworn, and in its original condition.
Be returned in its original packaging whenever possible.
Include all accessories, manuals, tags, and promotional items (if applicable).
Not show signs of misuse, damage, or alteration caused after delivery.

Auviqo reserves the right to refuse returns that do not meet these conditions.

2. Items That Cannot Be Returned

For hygiene, safety, and customization reasons, the following items are generally non-returnable unless they arrive damaged, defective, or incorrect:

Personalized or customized products.
Made-to-order items.
Underwear, swimwear, socks, and other intimate apparel after opening.
Beauty and personal care products that have been opened or used.
Perishable goods.
Gift cards.
Digital products or downloadable content.
Clearance, final sale, or marked non-returnable items.

The product page will indicate if an item is non-returnable.

3. Damaged, Defective, or Incorrect Items

If you receive:

A damaged product,
A defective product,
The wrong item,
An item with missing parts,

please contact us within 7 days of delivery.

To help us resolve your request quickly, please provide:

Your order number.
A brief description of the issue.
Clear photos or videos showing the problem.
Photos of the shipping package if it appears damaged.

After verification, we may offer one of the following solutions:

A replacement item.
A full refund.
A partial refund.
Store credit.
Another reasonable solution based on the specific situation.

4. Change of Mind Returns

If you simply change your mind after receiving your order, you may request a return within the eligible return period.

Please note:

The item must meet all return conditions.
Return shipping costs are generally the customer's responsibility unless otherwise stated.
Original shipping fees are non-refundable unless required by applicable law.

5. Return Process

To initiate a return:

Step 1

Contact our Customer Support team through our Contact Us page or by email.

Please include:

Order Number
Product Name
Reason for Return
Photos (if applicable)

Step 2

Our support team will review your request and provide return instructions.

Please do not return any item without prior authorization.

Unauthorized returns may not be accepted.

Step 3

Package the item securely and ship it using the instructions provided.

We recommend using a shipping service that provides tracking information.

6. Return Shipping Costs

Return shipping costs depend on the reason for the return.

We will cover return shipping if:

We shipped the wrong item.
The product arrived damaged.
The product has a confirmed manufacturing defect.

The customer is responsible for return shipping if:

The item is no longer wanted.
The wrong size or color was selected.
The product was ordered by mistake.

7. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to the original payment method.

Typical refund processing times:

Credit/Debit Cards: 5–10 business days
PayPal: 1–5 business days
Other payment methods: Depending on the payment provider

Processing times may vary depending on your financial institution.

8. Partial Refunds

In certain situations, partial refunds may be issued, including but not limited to:

Items returned with minor signs of use.
Products returned without original packaging.
Missing accessories or components.
Damage caused after delivery.

The refund amount will be determined based on the condition of the returned product.

9. Exchanges

We currently do not offer direct product exchanges.

If you need a different size, color, or model, we recommend returning the eligible item (if applicable) and placing a new order.

10. Order Cancellations

Orders may be cancelled before they enter processing or shipment.

If your order has already been shipped, it cannot be cancelled.

Please refer to our Order Cancellation Policy for more information.

11. Refused Deliveries

If a customer refuses delivery without a valid reason or fails to collect a package from the carrier, additional shipping, return shipping, customs charges, or storage fees may be deducted from any eligible refund.

12. Customs Duties and Taxes

Customs duties, import taxes, VAT, GST, or other government-imposed fees are generally non-refundable once paid to the relevant authorities.

Customers should contact their local customs office regarding potential refunds of such charges.

13. Fraud Prevention

To protect our customers and our business, Auviqo reserves the right to:

Request additional verification.
Decline suspicious return requests.
Limit excessive or abusive return activity.
Refuse returns that violate this policy.

14. Consumer Rights

Nothing in this policy limits any mandatory consumer rights provided under the applicable laws of your country or region.

Where local consumer protection laws provide greater rights than those described here, those legal rights will prevail.

15. Need Assistance?

If you have any questions about returns or refunds, our Customer Support team is happy to assist you.

When contacting us, please include your order number so we can help you as quickly as possible.

We aim to respond to all customer inquiries within 24 business hours.

Thank you for shopping with Auviqo. We appreciate your trust and are committed to providing a fair, transparent, and customer-focused shopping experience.