Thank you for shopping with Auviqo. We are committed to delivering high-quality products from trusted suppliers in China to customers around the world. Our goal is to provide reliable shipping, transparent tracking, and a smooth delivery experience.

Where We Ship

Auviqo currently ships to most countries and regions worldwide.

Available destinations include, but are not limited to:

United States
Canada
United Kingdom
Australia
New Zealand
Germany
France
Italy
Spain
Netherlands
Belgium
Sweden
Norway
Denmark
Ireland
Switzerland
Austria
Poland
Portugal
Japan
Singapore
South Korea
United Arab Emirates
Saudi Arabia
Mexico
Brazil
Chile
South Africa

Some remote areas or regions with shipping restrictions may not be available. If we cannot ship to your address, you will be notified during checkout or shortly after your order is placed.

Order Processing Time

After your payment is successfully confirmed, we begin preparing your order.

Typical processing time:

Standard products: 1–3 business days
Personalized or made-to-order products: 3–7 business days
Large or special items: processing time may vary

Orders are processed Monday through Friday, excluding public holidays.

During promotional events or holiday seasons, processing may take slightly longer than usual.

Estimated Delivery Time

Delivery times vary depending on your destination, customs clearance, and local courier services.

Estimated shipping times:

Region	Estimated Delivery
United States	6–12 business days
Canada	7–15 business days
United Kingdom	5–10 business days
Europe	6–12 business days
Australia & New Zealand	7–14 business days
Asia	3–8 business days
Other Countries	8–20 business days

These estimates are not guaranteed and may be affected by customs inspections, severe weather, public holidays, transportation disruptions, or other circumstances beyond our control.

Shipping Methods

Depending on the destination and product type, we may ship using trusted logistics partners, including:

DHL
FedEx
UPS
USPS
YunExpress
4PX
Local Postal Services
Other reliable international carriers

The most suitable shipping method will be selected automatically to provide the best balance of delivery speed, reliability, and cost.

Shipping Costs

Shipping costs are calculated during checkout based on:

Destination country
Package weight
Package dimensions
Shipping method
Promotional offers

From time to time, Auviqo may offer free shipping on qualifying orders. The applicable threshold will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information usually becomes available within 24–72 hours after shipment.

You can also check your order status through your Auviqo account at any time.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, GST, or other fees imposed by the destination country.

These charges are determined by local customs authorities and are generally the responsibility of the customer unless otherwise stated during checkout.

Auviqo has no control over customs policies or import charges.

Multiple Packages

Some orders may arrive in separate packages if:

Items are shipped from different warehouses
Products have different processing times
Package size or weight requires multiple shipments

You will receive tracking information for each shipment.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your purchase.

If you notice an error, please contact our customer support immediately.

Once an order has entered the shipping process, we may not be able to change the delivery address.

Auviqo is not responsible for packages delivered to an incorrect address provided by the customer.

Delivery Delays

Although we work with reliable logistics partners, delays can occasionally occur due to:

Customs inspections
Extreme weather
Transportation disruptions
Peak shopping seasons
Public holidays
Carrier delays

We appreciate your patience and will assist you whenever possible.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact our support team within 7 days of delivery or the expected delivery date.

Our team will investigate the issue with the carrier and work toward an appropriate resolution, which may include a replacement or refund where applicable.

Failed Delivery Attempts

If delivery cannot be completed because no one is available to receive the package, the courier may:

Attempt redelivery
Leave the package at a secure location
Hold the package for pickup
Return the package to the sender

Please follow the courier's instructions provided in your tracking updates.

Shipping Restrictions

Certain products may not be available for shipment to specific countries due to local regulations or transportation restrictions.

If an item cannot be shipped to your location, you will be notified before shipment.

Sustainability

Whenever possible, Auviqo works with suppliers and logistics partners to reduce unnecessary packaging and improve transportation efficiency while maintaining product safety.

Need Help?

If you have any questions regarding shipping or delivery, our customer support team is here to help.

You can contact us through our Contact Us page or by emailing our customer support team.

We aim to respond to all inquiries within 24 business hours.

Thank you for choosing Auviqo. We appreciate your trust and look forward to delivering your order safely and efficiently.